Employee Satisfaction: Blog #2

Over the summer I had the opportunity to research Employee Satisfaction and its implications for an employee’s performance. I conducted secondary research on the topic by reviewing articles and survey statistics. The results were, for the most part, very interesting as I realized the importance of employee satisfaction in organizations. In fact, there is a business case for it as it was found that higher level of engagement leads to higher productivity, less absenteeism, and greater profit. For example, a survey conducted by Gallup revealed that companies with an average of 9.3 engaged employees experienced 147% higher Earnings Per Share (EPS) than those without. This shows that engagement does impact the bottom line and thus needs to be maintained for ongoing profitability.

The main challenge associated with my research was that journals on employee satisfaction in the consulting industry are very limited. Indeed, the main objective of our study was to explore how satisfied or dissatisfied consultants are with their job and very few researches were conducted on this area. Most articles that I found were about Employee Satisfaction for employees across all industries; not just consulting. For this reason, my summary report only presents a general overview  rather employee satisfaction in the consulting industry specifically.

Our primary research was a questionnaire that Dr. Shamira administrated to consultants in New York and New Jersey.  Seven surveys were submitted during the first month and a half of the study after additional information was provided to ensure clarification and purpose of our research. Unfortunately, due to insufficient responses, Dr. Shamira and I could not submit our final findings as the data collected could not be generalized to a wider population. We are hoping to carry out the survey to an extended period of time so more results could be gathered and analyzed efficiently.

Employee Satisfaction: An Empirical Study

I am working with Dr. Shamira Malekar on the topic of Employee Satisfaction. The objective of our research is to identify how satisfied or dissatisfied employees of an organization are with respect to various factors like organization environment, work, communication system, compensation and benefits, values, management policies, performance management system, culture, commitment that form the integral part of ‘Job’.

This topic is very much appealing to me as my major is Human Resource Management and I have always been intrigued by the dynamics of employee engagement in a corporate setting. At the end of this research, I hope to gain a clear understanding of the strategic solutions needed for an effective retention of good employees at all levels of an organization. In order words, my goal is to identify the ways in which HR professionals should motivate and engage their workforce to reduce employee turnover and increase organizational effectiveness.

In order to answer my research question, I will follow four steps:

  • First, collect secondary data on the topic under investigation using research databases like Ebsco and ProQuest.
  • Second, select key articles/journals as they relate and respond to the research question.
  • Third, organize the information into different themes to shape my analysis.
  • Fourth, summarize the findings and present my conclusion.